Frequently Asked Questions
Everything you need to know about our anti-theft travel gear.
What makes Pacsafe bags different from regular backpacks?
Our bags feature patented anti-theft technology, including eXomesh slashguards, RFIDsafe blocking pockets, and Roobar locking systems to keep your valuables secure while traveling.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery depending on your location.
What is your return policy for accessories and bags?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Are your products covered by a warranty?
Yes, all Pacsafe products come with a 2-year limited warranty that covers manufacturing defects in materials and workmanship.
How should I clean and maintain my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry, as this can damage the internal security mesh and hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.